The platform tour

The contact lens platform built for eye care clinics.

Everything your practice needs to win the sale, keep the patient, run ordering and know what to do next, in one simple platform.

01
Revenue & retention
Win the sale. Keep the patient.
eCommerce Store

Your patients are online. You should be too.

A turnkey storefront, purpose-built for eyecare and preloaded with hundreds of products. Online in minutes, embedded right into your site.

✓Turnkey storefront, online in minutes
✓Preloaded with 100s of popular products
✓Embeds directly into your existing website
✓Sleek, mobile-first design with your branding
Lens quotes

Quotes patients actually understand.

Break down rebates, promotions, and insurance into one beautiful, printable quote — with a scan-to-order QR code built right in.

✓Discounts & rebates broken down by supply level
✓Comparative per-box pricing
✓Insurance coverage incorporated
✓Scan-to-order QR code
Printable contact lens quote with rebates, insurance and savings
Follow-Ups & refill reminders

Keep every patient coming back.

Refill reminders, two-tap reorders and subscriptions keep patients on track. Follow-Ups win back walk-outs and abandoned carts, and Smart Recall brings them back for the next exam.

Eye Drop Ship

Sell more dry-eye products. Stock none.

Offer hundreds of dry-eye products on your website without buying, picking, packing, or shipping a thing. Your fulfillment partner holds the inventory and ships to the patient — you choose the products, set the prices, and keep the margin.

✓No inventory, no separate accounts, no extra Otto fee
✓Sold under your brand — the partner stays behind the scenes
✓Refill reminders & subscriptions capture the reorder
02
Operations
Less admin, more patient care.
Integrated ordering

All your suppliers, one portal.

Order contacts and OTC products from any supplier in one place, direct to the patient or for office pickup. When a patient reorders online, the order goes straight to the supplier. Your accounts, pricing and rebates stay exactly as they are.

✓One interface for any supplier
✓Direct-to-patient or office pickup
✓Order stock or trial lenses
✓Hands-free fulfilment for online reorders
EMR integrations

Do more, right from your EMR.

Otto plugs into the EMR/EHR your practice already runs on — so your team can create orders, send Follow-Ups, and build lens quotes without re-entering patient details or leaving the chart.

✓Create orders right from the patient record
✓Send a Follow-Up in a click
✓Build detailed lens quotes on the spot
Payments & insurance

Get paid, with insurance built in.

Patients pay online and apply their coverage right in the order. Proceeds land in your account, and the reports to reconcile them are a click away.

✓Online payments, deposited to your account
✓Record in-clinic payments in a tap
✓Insurance coverage applied inside the order
✓Financial reports that reconcile sales and payouts
Your Clinic Eyecare
Order summary · Sam Martin
Acuvue Oasys 1-Day · 6 months$440.00
Manufacturer rebate−$40.00
Insurance coverage−$150.00
Patient pays$250.00
✓Paid online · deposited to your account
Illustrative pricing
Competitor pricing

Stay priced to win, automatically.

Otto scrapes your biggest online competitors daily and alerts you when you’re priced too high — or leaving money on the table. No more manual checks.

✓Alerts when pricing is too high or too low
✓Display competitor prices on your quotes
✓Daily automated scans — no manual checks
Real-time competitor price comparison
03
Insights
Understand your business.
Intelligence & Copilot

Know where you stand. Know what to do next.

The Intelligence Dashboard shows how your clinic compares with top performers, and weekly AI insights point to the patients worth reaching, ready to send in a click. For anything else, just ask Otto Copilot.

✓How you compare on capture rate, Follow-Ups and lens quotes
✓Weekly AI insights with one-click Follow-Ups
✓Copilot answers plain-language questions, free for a limited time
Explore Intelligence →
04
Marketing help
Get the word out.
Hub · Your launch kit

Launch your store with everything ready.

Hub gives every clinic a launch kit in its own colours, with its store link and QR code. Launch is week one. For every week after, there’s Contello.

Signs & postersSocial posts & a 30-day planWaiting-room TV loopFront-desk guideExam-room cardStore bannerWebsite buttonsGoogle Business Profile stepsPrint kits, with scans tracked
ContelloAdd-on · Powered by Contello

Content & social, on Otto-pilot.

Add an AI marketing engine that learns your practice, writes on-brand posts, and publishes across every channel — so your clinic stays visible and top of mind between visits.

✓On-brand posts for Instagram, Facebook, LinkedIn, X & Google
✓Scheduled and published on autopilot
✓Exclusive discount for Otto members
Explore Content & Social →

Get started and make everyone happy.

One platform. Five very different kinds of happy.

Patients
Order in 2 taps
Staff
Less admin
Associates
More sales
Bank account
More revenue
Reps
Same accounts

See Otto in action.

Book a 20-minute demo and watch your whole ordering workflow get simpler.